Welcome to Manitoulin Botanicals' FAQ section. Here, we've gathered answers to common inquiries about our products and services. If you can't find the information you're looking for, please don't hesitate to contact us directly. We're here to assist you!
1. Are your products truly all-natural?
Yes, our products are crafted with a commitment to using only natural and ethically sourced ingredients. We avoid synthetic additives, chemicals, and harmful preservatives.
2. Are your products suitable for sensitive skin?
ALL of our products are designed with sensitive skin in mind, and we offer a range of options that are gentle and soothing. However, it's essential to perform a patch test before using any new product, especially if you have sensitive skin or known allergies.
3. Do you test your products on animals?
Absolutely not. We are strongly against animal testing and ensure that all our products are cruelty-free.
4. Where are your products made?
Our products are proudly handcrafted on the west end of beautiful Manitoulin Island, using locally sourced and sustainable ingredients whenever possible.
5. How can I determine which product is right for me?
Our 'Products' page provides detailed descriptions of each item, including ingredients and benefits. If you're unsure, feel free to reach out to us for personalized recommendations.
6. What is the shelf life of your products?
Our products typically have a shelf life of 12 to 24 months when stored in a cool, dry place. Please check individual product labels for specific information.
7. How can I place an order?
You can conveniently place an order through our website's 'Products' page. Simply add the items you want to your cart, follow the checkout process, and your order will be on its way.
8. What payment methods do you accept?
We accept various payment methods, including credit and debit cards. All transactions are securely processed.
9. What is your shipping policy?
We offer both local and international shipping options. Please visit our 'Shipping' page for detailed information on rates, delivery times, and tracking.
10. Do you offer refunds or exchanges?
We want you to be completely satisfied with your purchase. If you have any issues with our products, please contact us within 30 days of receiving your order, and we'll work to find a suitable solution.
11. Can I visit your physical store on Manitoulin Island?
Yes, you're welcome to visit our location on the west end of Manitoulin Island. Our address and store hours can be found on the 'Contact' page.
12. Are your packaging materials eco-friendly?
Yes, we are committed to sustainability. Our packaging materials are chosen with the environment in mind, and we encourage recycling and responsible disposal.
We hope these FAQs have been helpful. If you have any further questions or need assistance, please don't hesitate to get in touch with us. Your satisfaction is our priority. Thank you for choosing Manitoulin Botanicals!